Meterline

Help center

How can we help?

Browse the basics, or send us a message and we'll get back to you by email.

Getting started

Set up your rates, start your first trip, and read your receipt. The essentials of metering with Meterline.

Billing & subscription

How the 20 free rides work, what Pro unlocks, and how to manage or cancel your subscription through the App Store.

Privacy & account

What data we collect, how fleet location sharing works, and how to delete your account and all your data.

Contact us

Didn't find it? Leave a message and we'll reply by email — usually within 1–2 business days.

Troubleshooting

Quick fixes

The meter isn't tracking distance
Meterline needs location access. Open Settings → Meterline → Location and choose Always (or at least While Using) with Precise Location on. For metering with the screen off, "Always" is recommended.
My Pro purchase didn't unlock
On the paywall, tap Restore purchases while signed in with the Apple ID you bought it on. If it still doesn't appear, make sure you're using the same Apple ID and reach out via contact.
My trips didn't appear on my new phone
Trips sync to your Meterline account. Sign in with the same email on the new device and they'll restore automatically once you're online.

Still need a hand?

Send us the details and we'll help you sort it out.

Contact support